From the first hello to the follow-up. A closer look at everything your receptionist can do.
Chapter 01
Turn an incoming call into a helpful answer, a new lead or a booked appointment.
A welcoming answer, even when you can’t pick up.
Give callers your attention without interrupting the customer in front of you. Your receptionist answers and finds out what they need.
Keep taking enquiries when the working day ends, so customers have somewhere to turn before your team is back.
Give every new enquiry somewhere to go.
Collect the caller’s name, contact details and reason for calling through a natural conversation.
Give your team the context they need to follow up, rather than just a missed number on a screen.
Move from “Are you available?” to a time in the diary.
Let your receptionist check connected calendar availability and help the caller choose a slot.
Shape bookings around your services, working hours and appointment instructions.
Useful answers, grounded in your business.
Help callers with your opening hours, services, location and the other details you provide.
Set clear instructions for questions that need a member of your team, instead of leaving your receptionist to guess.
Keep the message, not just the missed call.
Give people space to say why they’re calling and how they’d like you to get back to them.
Review the message and contact details together, ready for your next conversation.
Chapter 02
A considered experience from the first hello to the next step.
Bring a person into the conversation when it matters.
Send callers to your team using the destinations and transfer instructions you choose.
Decide what should happen when someone is unavailable, such as taking a message for a callback.
Make the next step easy to find after the call.
Follow up with a text containing the information or next step agreed during the conversation.
Set your messaging instructions so callers receive a clear, relevant response from your business.
Choose a voice that sounds at home in your business.
Explore a range of UK voices, from warm and relaxed to clear and professional.
Listen to voice samples and choose the tone you want customers to hear when they call.
Help more people feel understood.
Support conversations in other languages so more callers can explain what they need comfortably.
Keep your services, instructions and next steps consistent across the languages your receptionist supports.
Keep the conversation moving at a natural pace.
Quick responses help the call feel like a conversation, with less time spent waiting between turns.
Responsive turn-taking gives callers room to explain, ask a follow-up and get to the point.
Chapter 03
Build your receptionist around the way your business already works.
Build and manage your receptionist through a conversation.
Describe your business, how you want calls handled and the details callers should know. Set it up by chatting in plain English.
Ask for changes as your business evolves, from a new greeting to updated opening hours or call-handling instructions.
A dedicated number for your receptionist.
Give customers a business number they can call to reach your receptionist.
Use a dedicated business contact instead of making your personal number the first stop for every enquiry.
A new receptionist. A familiar number.
Continue using the number already on your website, signage and business cards.
Route calls from your existing number to your receptionist, so customers can reach you as usual.
Your instructions shape every conversation.
Set the information your receptionist should collect, the services it should discuss and how enquiries should be handled.
Explain when to transfer a call, take a message or ask your team for help.
Connect the conversation to the tools you use.
Connect supported tools so a call can lead to a booking, a saved contact or a useful follow-up.
Put information where your team works, with connected actions guided by your setup.
Chapter 04
See what happened, follow up and improve how your receptionist works.
One place to manage your receptionist.
Review your setup and update your business information, voice and call-handling preferences.
Move between your configuration and call activity without piecing everything together from separate tools.
Get to the important part of each call.
Review a concise account of why someone called, what was discussed and what happened next.
Spot the details that need your attention without listening through the entire conversation.
Read it back, or hear it for yourself.
Use the transcript to revisit a request, check a detail or understand how a call unfolded.
Listen to available recordings when the wording, tone or context deserves a closer look.
Understand the activity behind your incoming calls.
Review call activity to understand when customers get in touch and how your receptionist is being used.
Use those insights alongside call reviews to refine your instructions and follow-up process.
Keep your team connected to the conversation.
Give the people who handle customer enquiries access to your business workspace.
Help your team review calls and coordinate follow-ups with a shared view of the information.
Chapter 05
Capable AI, clear boundaries and considered data handling.
Modern AI behind a straightforward conversation.
Leading AI models help your receptionist interpret what callers mean and respond in context.
Your business information and instructions give the conversation its purpose and direction.
Help keep unwanted calls from taking over your day.
Identify unwanted calls before they take more of your team’s time.
Keep your attention on genuine enquiries and the conversations that need a human response.
Clear boundaries for what your receptionist should do.
Guide conversations towards your business and the requests your receptionist is there to handle.
Define topics and actions that need human help, alongside controls for inappropriate or manipulative requests.
Protection for the information behind your calls.
Encryption protects information as it travels between the services that support your receptionist.
Stored data is encrypted too. Read our security information for more about how business and caller data is handled.
A clear approach to personal information.
Our privacy information explains how personal data is used and the responsibilities involved in processing it.
Find the privacy policy, data processing agreement and provider information together, so you can review the details for your business.