1. Availability
Unless otherwise agreed in an order form, the Service is provided on a commercially reasonable efforts basis. If you offer uptime targets, define them here (for example, 99.9% monthly availability excluding scheduled maintenance).
2. Scheduled maintenance
The operator may perform scheduled maintenance and will provide advance notice where practical. Maintenance windows should be defined in your customer contracts.
3. Exclusions
- Issues caused by Customer configuration or third-party providers.
- Internet/bandwidth failures or force majeure events.
- Beta features and experimental provider integrations.
4. Credits (optional)
If you offer service credits for SLA breaches, describe eligibility and calculation. If you do not offer credits, state so explicitly.