1. What this service does
Open Voice Agent enables businesses to deploy AI-powered voice agents that can participate in conversations over the phone and on websites. Conversations may be processed by third-party AI/voice providers depending on configuration.
2. What may be processed
- Audio from the microphone or phone call (voice).
- Transcripts generated from audio (speech-to-text).
- AI-generated responses and interaction metadata.
- Optional: call recordings if the operator enables recording.
3. Customer responsibilities
Customers are responsible for providing disclosures to end users and obtaining consent where required by law (including call recording and AI disclosure rules). Customers should not deploy agents for prohibited or deceptive uses.
4. Accuracy and limitations
AI output can be incorrect. Voice agents should not be relied upon for medical, legal, or safety-critical advice without human review.
5. More information
For more details on data processing, see the Privacy Policy and Cookie Policy.