Choose the relevant contact
For a product question or custom project, describe your business, the task, the tools you use and the result you need.
General enquiries, account support, numbers, privacy, security and complaints: team@openvoiceagent.com. Subscriptions, cancellation and billing: billing@openvoiceagent.com. Company telephone: 020 4524 7953.
A short subject such as “Account help”, “Billing”, “Privacy request” or “Security concern” can help route your message, but is not a requirement for a valid request or complaint. These routes remain available if you cannot sign in or no longer subscribe.
No fixed staffed hours, phone-answering promise or support-response SLA is included. Open Voice Agent’s company contact is separate from a customer business’s receptionist number and is not an emergency service.
What to include
- Your business name and account email, if relevant.
- The issue and outcome you would like.
- An approximate date/time for a technical problem or unexpected charge.
- A relevant invoice/reference or safe screenshot, with unrelated personal information removed.
Do not send passwords, tokens, full card details, identity documents or complete recordings in your first message. We can discuss an appropriate way to supply necessary sensitive evidence. The help centre covers common questions.
Tell us if the available route is inaccessible so we can consider an appropriate alternative or reasonable adjustment. You do not need a prescribed form or an active subscription to make a privacy request.
Complaints and privacy requests
Tell us what happened, how it affected you and the outcome you seek. We investigate, explain the outcome and available escalation, and give updates where needed. Ask us to reconsider if relevant information has been missed. Internal review cannot extend a statutory waiting period; applicable independent dispute-resolution and court rights remain.
For rights requests Open Voice Agent handles as controller, we respond without undue delay and normally within one month. A lawful complexity/numbers extension can add up to two months, with reasons explained within the initial month. For customer-controlled records, we assist the responsible business.
For a data-protection complaint, we acknowledge receipt within 30 days, make appropriate enquiries, keep you informed and communicate the outcome without undue delay. The acknowledgement period is not a universal resolution deadline or the rights-request clock. You can also complain to the ICO.
The privacy notice explains applicable conditions and choices. The cancellation and refunds policy covers charge queries and subscription exit.
The business behind Open Voice Agent
Open Voice Agent Ltd, company 17502913, is registered in England and Wales. Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
You can write to us at that address; mark privacy correspondence “Privacy”. General/privacy enquiries use team@openvoiceagent.com; financial enquiries use billing@openvoiceagent.com. Company telephone: 020 4524 7953.
If you contacted an Open Voice Agent customer
The business you called or messaged normally controls the enquiry record. Contact it about an appointment, job, callback or its use of your information. Open Voice Agent can help identify the privacy route but cannot make that business’s commercial decisions or promise its team will respond by a particular time.